Return Policy

Customers may return the products within 14 days of original invoice date for unopened items within expiration date. Products must be in “new, unaltered and unused condition”. Due to the nature of food products, return of opened items will not be accepted.

Customers will bear the shipping cost for all returned products.

If products were shipped in error or damaged in transit, the product will be replaced at no additional cost to customers.

Please contact us at info@wenhocanada.com if you intend to return any product. All returns must be accompanied by the original sales receipt.

$9.00 Flat-Rate Shipping and $5.00 Handling Fee (within 2 Kg)

Wen Ho of Canada Ltd. offers $9.00 Flat-Rate Shipping to all provinces across Canada. Each eligible Flat Rate Shipping order must meet the following terms and conditions which are subject to change at any time without notice:

  1. Total shipping weight should not exceed 2kg (Each additional kg will incur additional charge).
  2. Courier Service will be determined by Wen Ho of Canada Ltd.
  3. Handling Fee will apply as per chart below

Competitive shipping charge will be added to shopper’s total amount if the total weight of order is between 2 kg and 10 kg; please refer to the table below for detail:

Weight from (kg) Weight up to (kg) Shipping Price C$ Handling Price $ (Fixed)
0 2 9 5
2 4 11 5
4 6 13 5
6 8 15 5
8 10 17 5
10 12 18 8
12 14 19 8
14 16 22 8
16 18 24 8
18 20 26 8
20 30 48 15
30 40 63 25
40 50 76 35
50 60 90 45


Free Shipping on orders over $80 (within 2 Kg)

The above shipping charge is for the standard shipping mode and to destinations in Canadian provinces. Please contact Wen Ho of Canada Ltd. at info@wenhocanada.com for further information related to shipping charges.

Wen Ho of Canada Ltd. offers Free Shipping to all provinces and territories across Canada. Each eligible Free Shipping order must meet the following terms and conditions which are subject to change at any time without notice:

  1. Total amount MUST exceed $80 before any applicable fees, surcharges and/or taxes.
  2. Total shipping weight not to exceed 2 kg (Each additional kg will incur additional charge).
  3. Courier Service will be determined by Wen Ho of Canada Ltd.
  4. Handling fees will apply as per chart above

During the check-out process, the shipping charges will be calculated based on total weights and destinations. Please contact Wen Ho of Canada Ltd. at info@wenhocanada.com for further information related to shipping charges.

United States and International Shipping Charges

Wen Ho of Canada Ltd, through its shipping providers, offers competitive shipping charges to destinations of Continental United States and other International countries. During the check-out process, shipping charges will be calculated based on the total weights of the shipments and destinations. Shoppers have the options to select the mode of transportation and the shipping charge associated with it. Wen Ho of Canada Ltd. will inform shoppers within a reasonable time period if any shipping surcharge may be applicable to the shipment. Please contact Wen Ho of Canada Ltd. at info@wenhocanada.com for further information related to shipping charges.

Shipping and Handling Fees

Weight from (kg) Weight up to (kg) Shipping Price C$ Handling Price $ (Fixed)
0 5 20 5
5 10 30 5
10 15 40 8
15 20 50 8
20 30 70 15
30 40 80 25
40 50 100 35
50 60 120 45
Over 60 130 60